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Introduction to Our Return and Refund Policy
Ensuring customer satisfaction is our top priority. Therefore, we have developed a return and refund policy tailored to meet the expectations and legal requirements of the Kuwait market. This policy aims to provide clarity and convenience for our valued customers.
Eligibility for Returns
Items purchased from our store can be returned within 14 days of receipt. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Proof of purchase, such as a receipt or order confirmation, is required to process the return.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
Exchanges and Exceptions
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at our customer service address. Certain items are non-returnable, such as perishable goods, custom products, and items marked as final sale.
Contact Us
If you have any questions about our return and refund policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with us is smooth and satisfactory.
